FREQUENTLY ASKED QUESTIONS
RETURN, EXCHANGES & CANCELLATIONS
No returns or exchanges
Buyer can contact seller about any issues with an order.
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Cancellations
My shop accepts cancellations within the first 24 hours after purchase. Buyer is responsible for making requests within this timeframe. Payment will be refunded in full by original payment method. After this timeframe, store credit only will be offered.
SHIPPING
Order completion and shipping
Orders will ship approximately 4-5 weeks after I receive ashes. All orders are shipped USPS Ground Advantage unless requested otherwise. $100 of insurance is included in this shipping method. Additional insurance can be purchased.
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Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
I'm not responsible for delays due to customs.
WHAT’S THE BEST WAY TO TAKE CARE OF MY JEWELRY?
All glass is fragile, but only cremation glass is priceless!
For regular cleaning, use water and a microfiber cloth. Wet part of the microfiber and use it to wipe down your keepsake. Dry and polish with the dry side of the cloth. If a cleaner is needed, use cleaners like diluted white vinegar or diluted dish soap. Use a soft cloth or sponge to clean the glass. Never use the abrasive side of a sponge on your cremation glass. Don’t use abrasive cleaners or ones with bleach.
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Silver jewelry may tarnish if it comes into contact with household cleaning products, perfumes or other everyday chemicals. Tarnish is not permanent and can be cleaned with a polishing cloth.